Another reason why I switched to a Mac…

I got another wonderful chance tonight to once again deal with telephone sales support for Dell.  Now I’m the first to admit I was a big Dell fan for many years (in fact they have a new mini laptop that looks very interesting).  But at the time I was the big Dell fan, I also had enough systems under a support contract that I got to deal with a US support center.  Now most people probably have only a single computer and would have to deal with the typical support person from the overseas support center.  Well tonight I had to call Dell to order a new keyboard for Holly’s laptop because Evan literally ripped off two different keys from her laptop keyboard.  After about 25 minutes on the phone, I finally got the replacement part ordered.

Compare this to Apple’s Genius Bar where I can make an appointment online or walk in and talk to a REAL person about my computer problem.  Imagine having the chance to be able to walk up a dedicated support person who is going to be able to talk to you face to face, touch your computer to see the problem, and give you an answer on what’s going to happen before you walk out the door.  Apple may have a smaller market share (for now), but they will continue to win over consumers with the intimate support model they have for all of their products.